• Features
  

  • SYSTEM SPECIFICATIONS

    The IPG Communication Platform is a real-time communication platform developed on proprietary operating system, so it easily meets all kinds of integration needs.

    In the basic configuration of the IPG1000, the system structure, which can have 1056 TDM and 1000 IP lines, can be expanded up to 64000 lines in total. By increasing the server capacity, it is possible to increase IP subscriber capacity up to 250,000 lines and SIP trunk capacity up to 6,000 lines simultaneously. IPG500 is a system that can grow up to 112 TDM and 500 IP lines.

    Since the IPG Communication Platform can be used as only software solution, convenient operation is possible on any server that is compatible with proprietary operation system. Although server specifications vary depending on the required capacity, a server with a 600MHz single-core processor and 1 GB Ram capacity can be used to have a system with 1000 IP subscribers.

    The IPG Communication Platform supports the current SIP and H323 protocols at a level that can provide many flexible service to its users. Its structure, which is flexible and open for improvement, is a communication platform that allows users to perform many web-based transactions that they need more and more every day, and also contains many integrated communication features such as receiving the incoming calls automatically (IVR), voice recording (VL), voice mail boxes (VM), sending voice messages via e-mail (VM2EM), instant messaging (IM), monitoring instant status information (Presence) and Microsoft Outlook integration.

    The entire system structure is programmed and managed through the web server located on the server. Thanks to web infrastructure, system can be programmed, managed and customized conveniently, both closely and remotely.

    Thanks to RTP proxy feature, the system allows for quick and easy use of remote IP subscribers without requiring port routing for usage from the back of NAT and building VPN structures.

    HARDWARE SPECIFICATIONS

    IPG Communication Platform does not require additional cabins and investments thanks to its 19″ cabin structure, and can be used in standard system cabins. While the fact that the cards used within the system have their own power circuits provides power productivity, it also provides much more durable structure against power regime deviations that may come from outer world. Both FSK and DTMF can detected/generated without requiring an additional card for Caller ID.

    DECENTRALIZED AND CENTRALIZED CONFIGURATION

    IPCC Structure : Systems in all locations with an IP network between them, can be used from a single system structure. In this structure, the system runs on hardware-based servers or virtual servers. Up to 3 towers can work without the need for a server. The systems in all units communicate with the central server via IP network and work as the towers of the system. In case of a problem in the connection between the central and the tower, the tower operates as a system by its own and when the problem is rectified, rejoins to the single system by communicating with the central again.

    Thanks to this structure, geographical backup and sustainability are supported. The gateway modules of both IPG1000 and IPG500 systems can be used when configuring towers. In the IPCC structure, conversations between centers can be encrypted. The IPG Series, with IPCC structure,can be expanded within a single system configuration by interconnecting only through Ethernet infrastructure and this expansion can be achieved independent of the distance.

    Compatible with Fiberoptic Infrastructure : Thanks to the Fiber Optic Card integrated in the IPG Communication Platform, the fiber optic network can be terminated directly on the system. This way, it is no longer required to use a fiber switching device and supply with battery or UPS.

    Integrated Features with VRC CARD: Integrated voice recording, IVR, voice mail recording and Voice Mail (sending voice mail) are embedded in the hardware and software of VRC card. This features are provided optionally according to your requirements. You can have 16-channel voice recording and 16-channel IVR features at any time, without the need for additional hardware, simply by activating it with a VRC license. In cases where more channels are needed, an additional VRC card and license must be added. The VRC card provides embedded call recording and IVR in the IPG Communication Platform. System and robot operator messages can be read, voice messages can be left to subscribers and messages can be listened to. Calls of subscribers and external lines can be recorded. Recorded calls and messages can be sent via e-mail or, if desired, can be stored on the system or inan external environment. Call records can be monitored and reported by means of WebCM.

    FULLY INTEGRATED GATEWAY STRUCTURE

    One of the most important features that differentiate the IPG Communication Platform is the integrated gateway (media gateway) structure. IPG1000 gateway structure, allows the system to connect with TDM network through many different interfaces. As this structure contains many different technology from past to present, the system can be configured in a hybrid structure. This way, users do not have to replace all their legacy network components at once to take advantage of IP communication capabilities and have the opportunity to gradually migrate their technology to the IP platform. Gateway structure of IPG1000 Communication Platform has a completely modular structure that provides expansion of the TDM capacity of the system from 16 lines to 64000 lines. This structure, which makes it possible to use completely the same modules from the lowest to the highest capacity, enables the needing organizations and institutions to reach to high capacities with minimum cost.

    TELEPHONE SWITCHBOARD REMOTE MODULE

    8 Port to 256 Port Telephone Switchboard Remote Module with Flexible Capacity Options

    Full Integration with Fiber Optic Cable Infrastructure Between System Room and Rack Cabinets (Between Floors)

    Full Integration with Fiber Optic Cable Infrastructure Between Blocks and Buildings

    Full Integration with Fiber Optic Cable Applications Pulled Outside the Building (Remote Campus Applications)

    Integrated Fiber Optic Termination Board for Telephone Switchboard Remote Module (One Fiber Optic Cable Input + 4 CATx Cable Output)

    FXS and FXO Module Support

    CID Support

    Disorganized Switchboard Structure

    Geographic Redundancy Support

    Web Configuration Support

    Battery and UPS Connection Support

    The IPG series VoIP gateway operates with the standard SIP protocol and is compatible with most of SIP-based IPPBX and network platforms.

    Primary and secondary SIP account

    Flexible port group setting

    IP trunk

    Flexible forwarding and manipulation

    Data/Audio/VLAN Management

    Audio/Fax/Modem

    SNMP

    Automatic software/configuration update

    TECHNICAL SPECIFICATIONS

    Capacity

    Standard Line Capacity: IPG1000: 64.000, IPG500: 600

    Server Structure: 250.000 IP subscribers

    Voice Gateway Modules

    FSK Caller ID-Assisted Analog Subscriber Card: 16 lines

    FSK or DTMF Caller ID-Assisted Analog External Line Card: 8 lines

    Kou Card: Special digital subscriber card: 16 lines

    E&M Connection Card: 4 lines

    MGW Card: Gateway card that serves as a bridge between IP and TDM, 16 channels

    VRC Card: IVR, voice record and voice message card, 16 channels

    I/O Board: Card that establish connection between the system and different accessories groups

    FOK Card: Fiberoptic Ethernet network switcher 1 FO 4 copper Ethernet line

    Hardware Specifications

    Ethernet Interface: 10/100/ Base-TX Ethernet

    External Line Interface: DP and DTMF Signaling, 12/16 KHz Counter Signal Detection, Pole Change Detection

    E&M External Line Interface: Supports Type 1, 2, 3, 4 or 5. Signalling: Wake-on-Demand, Wake-on-Timer and Wake-On-Delayed, Number dialing: DP or DTMF, Speaking path: 2-wire or 4-wire, ANI support with R1 signaling

    USB: 2 pieces of USB 2.0

    Power Supply: 48 VDC – Maximum 35 Watts per Rack

    The IPG1000 Voice Gateway operates with 48VDC. IPG1000 hot redundant power supply module is used if 220VAC is used

    Connectors: Ethernet: RJ45, External line and subscribers: RJ45, External relay and external music: 623K4, External interfaces:  Pin type (2-pin), RS232 interface: RJ11

    CRL (Call Record Listing): PC Interface (Local Area Networks or single PC), Serial Printer Interface

    Software Features:

    Servers: Embedded Proxy, Registrar, Presence and IM Servers

    Operating System: Proprietary

    CRL Capacity: IPG1000: 7.250.000

    IEEE 802.1d, IEEE 802.1p, IEEE 802.1q, IEEE802.1w, SNMPv3, RADIUS Authentication

    Physical Features

    IPG1000 Dimensions (D x W x H):

    462 x 480 x 132.5 (mm) (with power supply and hanging lug)

    440 x 440 x 132.5 (mm) (excluding power supply and hanging lug)

    IPG1000 Weight: 10 kg (with power supply)

    Ambient Conditions

    Operating Temperature: -5°C / +40°C, 5% – 85% Humidity

• Applications
  

  • IP APPLICATIONS

    IP Communication Applications

    Thanks to IP communication applications, the obligation for the subscribers to be in the same location with the installed system is removed. IPG Communication Platform’s internal subscribers provide uninterrupted communication with access units that can communicate over IP such as IP phones, software-based IP phones, WiFi phones, smart mobile phones from anywhere and anytime.

    Mobility

    IPG Communication Platform gives the users a fast and economic communication opportunity whenever and wherever they desire, regardless of the place, as well as the mobility freedom and operational efficiency. Remote subscribers can also use the system features. The organization can easily access its mobile employees. Together with the IPG Communication Platform, Wi-Fi phones with SIP support can be used for wireless communication without any additional investment by using “Access Points” connected to the data network.

    With the IPG Communication Platform, 3G/4.5G/5G enables the smart phones, tablets or laptops to benefit from the system features as the subscribers of the system over WiFi networks by means of software-based phones and Karel Mobile. IP DECT base stations provide wireless and safe communication at every point of the coverage after being placed in proper locations where company data network or internet access is available.

    Karel Mobile is a SIP phone application, enabling audio communication over 3G and Wi-Fi network. The application downloaded to Smart Phones enables the cell phones to be used as a subscriber of IPG Communication Platform. This way, incoming calls to extension code can be received or calls can be made over the system via cell phones. Karel Mobile makes you available for anyone, who dials your office phone at any time from anywhere.

    Hot Desking feature enables any user to register in the system over an IP phone assigned to common use and to use this phone like his/her own desk phone. This ensures that every employee can benefit from the shared phones within their own authorizations and properties. Calls are reported at call reports with their own subscription numbers. This reduces the need for individual device numbers and provides savings.

    Video Call

    All IP subscribers connected to the IPG Communication Platform can make video calls among themselves or through external IP lines using videophones, Karel Mobile and/or smart phones.

    Call Center

    Integrated with the IPG Communication Platform, the IP call center meets the flexible and scalable call center needs of organizations that plan to communicate quickly and effectively with their customers. Karel IP Call Center has a modular architecture that can meet both current and future needs of organizations. It provides solutions from systems with a few users to systems with several hundred users. With its web-based usage and management feature, it offers businesses a flexible and more economical structure independent of location.

    UNIFIED COMMUNICATION APPLICATIONS

    Call Recording Software: Thanks to Web-CM and embedded CTI server call charge control, the costs can be controlled, call traffic densities can be monitored and reported. WebCM enables to create tariffs based on the subscriber, external line groups and operator. Validity durations can be specified for tariffs, prospective designations can be made, and the present tariffs can be modified. There is a corporate phonebook on WebCM, from which all user can access. Apart from that, users can enter a specific or a general name or remarks for a telephone number.

    Web Subscriber Page: It is a web-based application that allows users to perform their phone operations from their PCs, tablets or smart mobile telephones. Provides time and energy savings. Subscribers can track their own voicemails, call records, etc. through their subscriber web pages, as well as manage conference rooms and control daily communication parameters. (For example, call forwarding to cell phone, Karel Mobile, etc.)

    Widea: It is a web-based application that allows all programming, maintenance and alarm processes of the system to be performed remotely. From every point, necessary adjustments can be made according to the authorization levels by being connected to the system.

    Webphone Support: The IPG Communication platform can be integrated with Click-to-Talk software added to businesses’ own websites.

    Outlook Integration: It is an integration structure that allows the users, who use Outlook as E-Mail client program, to use many service features through direct e-mail programs.

    Instant Messaging: It is a structure that allows IP phone users to establish an instant written communication between each other.

     Status information can include one of the following: It allows all users in the system (IP and TDM) to see each other’s real-time business statuses.

    IVR: It ensures that the people who call the system externally can access those whom they call automatically without any interference via being directed by smart menus.

    Auto-Attendant: Multichannel integrated robot operator provides a fast and efficient distribution of the incoming calls by means of voice message, embedded hold-on music recording area and remote message uploading and controlling, and thus enforces the image of the organization.

    Voice Mail: It enables the users, who are within the system or call the system externally, to leave a voice mail to any subscriber.

    Sending Voice Message E-Mail: It ensures that a voice mail left to a user is delivered to the user via e-mail. So, users can access their messages in every point.

    Audio Recording: It allows to record the calls made via all lines in the system It is possible to increase audio recording, voice mail and IVR capacities by means of memory card that can be inserted externally onto CPU card according to the requirement. In this regard, the system has a highly flexible structure.

    Conference Room: There is a conference room for each user on the system. Up to 50 users can make simultaneous calls. In IPG Systems, 50 independent simultaneous conference rooms with 50 participants each can be created. It can be managed from computers and smart devices via the web subscriber page, and via software-based telephony and IP phones. Meeting costs and times are reduced.

    Video Communication: SIP video telephony over SIP external lines and UMTH, using SIP video telephones and software-based telephony, enables effective communication and differentiation in customer service.

    Fax Server: It is a fax distributor that allows distribution of the fax messages, which are delivered to the system in T38 format, to specific users.

    LDAP Server: It is a system that allows the system to be synchronized with an existing central phonebook and puts data in this directory into the service of users over their phones.

    Radius/Active Directory Support: System can access the corporate security servers on IP network by using Radius and Active Directory protocols, and performs the password checks of the users through these servers. This way, communication system is also included in the corporate security structure in terms of “user name and password” queries.

    Integration with Security Systems: Thanks to full integration with Karel CCTV, visual calls, motion sensor calls and voice calls can be made with the camera environment. Different environment controls can be done from the phone ( Guardhouse monitoring, control of guard posts, etc.). This information can be accessed on smartphones.

    Smart Call Back Feature : In systems where FCT devices are used, it enables the mobile phone user to reach the subscriber directly without the help of the operator when he/she calls back the missed call received through the IPG Communication Platform.

• Management
  

  • EASE OF MANAGEMENT AND MAINTENANCE

    The softwares of all cards as well as all Karel Digital and IP phones can be uploaded and updated remotely by means of CPU software on the system. This way, the entire system can be updated by a single process. At the companies that have hundreds of users, all end units can be updated simultaneously, and the maintenance and management can be performed very quickly and easily. Thanks to the SNMP feature embedded in the IPG Communication Platform, IT administrators can manage the IPG Communication Platform in the same way they manage other network components.

    The automatic configuration structure allows all Karel IP terminals to be easily programmed and managed from a central location. This ensures efficiency and speed can be achieved for programming and adjusting the settings of IP phones without having to perform individual processes. The system provides ease of installation and maintenance with a uniform card structure used in all racks and the use of CAT5 / CAT6 standard cable types. Thanks to the ethernet switches on the CPU card, Fiber Optic card and MGW cards, additional switches are no longer needed. The initial investment costs are reduced.

    COMMUNICATION SECURITY

    The IPG Communication Platform ensures a high security based on international standards without requiring the costly solutions like VPN:

    Secure audio transfer with encryption ( sRTP / TLS support)

     

    Different user and authorization levels at different applications

    Protection against the attacks from outside by means of embedded security wall

    Supporting DiffServ and VLAN structures, and establishing and maintaining quality audio and video transmission on IP grids by means of superior QoS features

    Users can renew their passwords at certain intervals by means of Password Aging feature.

    Radius Sunucu / Active Directory desteği

    Alarm Reporting

    System alarms, which are produced according to certain error statuses, notifications and scenario conditions, can be monitored live and reported. 4 alarm input ports on I/O card as well as heat and fire alarms in the system room can be monitored from the system. Alarms can be reported and recorded through IPG Communication Platform, and telephone calls can be sent to the direct users, experts responsible for system management and to alarm center through TCP/IP network via SMS or e-mail.

    SBC (Session Border Controller) Features

    IPG Communication Platform contains the following SBC (Session Border Controller) features without using any external hardware or software structure.

    Protocols; SIP, H323, UDP, TCP, IPv6, IPv6-IPv4 Cycle (Hybrid structure), SSH/SFTP, HTTP/HTTPS

    Signaling;  SIP-SIP, SIP-H323 Cycle, NAT Conversion, SIP Message Manipulation

    Environment; Tones and Announcements

    Security; DoS Protection, TLS, Safe RTP (SRTP), Topology Concealing

• Details
  

  • USER FEATURES

    Subscription Services

    Calling with customer code

    Automatic calling

    Music on hold

    Busy Queuing

    Call back option

    Call transfer

    Call hold and obtaining information

    Call parking and returning to

    a parked call

    Call hunting

    Call transfer

    Chief secretary feature

    Conference

    Do not disturb

    Door relay activation

    Call forwarding

    Remote Call Forwarding

    Earphone user subscriber

    Hotline

    Intervention

    Automatic or manual external line selection

    Recalling the last number

    Connecting external lines

    Dropping an external line

    External line marked access

    Parallel ringing

    Lock telephone

    Reminder and wake-up service

    Serial calling

    Volume setting

    Night guard code

    Hotel Services

    Check-in and check-out

    Inquiring hotel room status

    Hotel room extension identification

    Minibar account

    Location specification service

    Call authorization level

    Wake-up service (Group or individual)

    Integration with hotel applications

    Call Record Services

    Call record report

    Call reporting

    Contour signal detection

    Terminal change detection

    Entering contour price

    Rate tables

    System Services

    Automatic external line holding

    Automatic system check

    Subscriber authorization levels

    Call restriction

    External line call duration

    Serial call transfer

    Equal load distribution for external lines

    Direct access to the subscriber

    Different ring cadences

    Equal load distribution for the operator

    Intervention authorization control

    External call forwarding

    Flexible numbering

    Automatic least cost routing (LCR)

    External line access groups

    Automatic external line control

    Music on hold

    Night Service

    External subscriber groups

    Remote programming

    Selective line transfer to extension

    External line and extension connection in power failures

    System query

    Assigning a system administrator

    Tone and pulse assignment option

    Network applications

    Adjustable tone cadences

    Adjustable flashing time

    Back-up CPU

    Charging: Start of call (AOC-S), During call (AOC-O), End of call (AOC-E)

    Calling Line Identification Presentation (CLIP)

    Calling line identification restriction (CLIR)

    Connected line identification presentation (COLP)

    Connected line identification restriction (COLR)

    Call forwarding (CFU, CFB, CFNR)

    Call Holding (CW)

    Completion of calls to busy subscriber (CCBS)

    Direct dial-in (DDI)

    Call hold (CH)

    Multiple subscriber numbering (MSN)

    Terminal portability (TP)

    Receiving and sending messages (UUS – User-to-User Signaling)

    Three party conference

    Point-to-point connection

    Point-to-multi-point connection

• Documents
  

  • IPG Series [.pdf]

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