Description

Hybrid IP PBX System

KX-TDA100 Maximum number of Simple Telephone extensions –64 VOIP compatible, enabling you to make maixum use of the existing network links between offices and cutting call costs Computer Telephony Integration (CTI) enables telephone system and PC to act as one co-ordinated business tool.

Maximum number of Simple Telephone extensions -64 VOIP compatible, enabling you to make maixum use of the existing network links between offices and cutting call costs Computer Telephony Integration (CTI) enables telephone system and PC to act as one co-ordinated business tool. Flexible call ringing groups available Integrating DECT cordless telephones ,deal with urgent calls as and when they are received – and save money by not having to return missed calls

Consistently Reliable Connectivity

Smooth, automatic hand-over between installed cell stations expands coverage to ensure consistent coverage and true communication mobility even in large workspaces. High connection quality is maintained as you walk around, with coverage seamlessly transiting from one cell station area to another, helping to prevent important business conversations from being interrupted.

Enhanced Mobility

With Panasonic’s Wireless XDP Parallel function, you can set your DECT handset to the same extension number as your desk phone, enabling you to receive calls when you’re away from your desk. Calls can be seamlessly transferred from the system desk phone to the DECT wireless handset or vice versa.

Small Call Centre Functions

With its intelligent call-handling functions, the KX-TDA100D can serve as the core of an efficient small contact centre for outstanding customer service. Use the KX-TDA100D to automatically distribute incoming calls as desired. Calls can be queued while your team is busy on the telephone; pre-recorded messages can be played to reassure callers while they wait for their call to be answered. If there is no reply or if the phones are all busy, music or pre-recorded promotional messages can be played on hold. You can also assign a backup extension as an overflow destination for calls not answered within a specified period of time. The system provides a variety of call distribution patterns. Effective use of the different patterns — Uniform Call Distribution (UCD), Priority Hunting, and Simultaneous Ring — can help you manage calls more efficiently.

Group Features

-VIP Call（Priority Answer）

-CLIP Distribution

-Queuing Table

Agent Features

-Log-in / Log-out -Ready / Not Ready

-Wrap up

Supervisor Features

-Monitoring group activity in real time,  with real-time display view

-Historical analysis -Agent management with DSS

-Agent status monitor -Remote agent log-in / out by DSS

-Autoanswer by headset

Optional Voice Processing System Provides Intelligent Call Routing

When the optional KX-TVM50/200 Voice Processing System is installed, calls that cannot be answered immediately can be sent to a call queue and greeted with a friendly welcoming message. The messages are pre-recorded and can inform the caller that their call will be handled in the order it has been received by an agent as soon as one becomes available, or the messages can be used as a way to generate additional business opportunities by alerting the caller to a service the company offers, or a forthcoming sales promotion.

Caller ID Display on SLTs, DPTs, and IP-PT

The KX-TDA100D is compatible with Caller ID, which allows a user to see the caller’s information on the display of a single-line telephone that supports Caller ID display and digital proprietary telephones and IP proprietary telephones. Proprietary display telephones can be used to access the Caller ID log for the 100 most recent calls (Call Log). The system has 3,040 incoming and 1,520 outgoing common logs. Logged incoming calls can be called back easily.

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Panasonic